As a Solutions Engineer, I act as the vital bridge between clients and the company. I guide customers to get the most value from the product, help them both pre- and post-sales, and support their IT teams and third parties throughout API integrations, from planning to go-live.
I build and deploy custom automations and lightweight applications for clients, contributing directly to higher customer satisfaction, increased sales, and reduced churn rates.
Inside the company, I take the load off our Success and Sales teams by addressing pain points with key enterprise clients, attending their meetings when necessary, and developing internal tools, automations, and products that make their work faster and more efficient.
With a background in Computer Science and a minor in Sociology and Economics, I combine technical depth with strong communication and empathy, balancing engineering insight with a human-centered approach.
Kaiserslautern, Germany
Relevant Coursework: Algorithms and Data Structures, Discrete Mathematics, Software Engineering, Database Management, Programming, Network Security, Modelling of Complex Systems, Artificial Intelligence, and introductory courses in Economics, Psychology, and Sociology.